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Jul10
Insurance Sales Leads – Exposing the Downfalls of Old School Insurance Lead Generation
Filed under: Insurance; Tagged as: Best Interest, Billboard Advertising, Billboard Space, Billboards, Business Today, Clientele, Cold Calling, Dime A Dozen, Downfalls, Exposing, Generation, Insurance, Insurance Agent, Insurance Agents, Insurance Industry, Insurance Sales, Internet Age, Internet Insurance, Lead, Lead Generation, Leads, Little Time, New Insurance, Old School, sales, school, School Insurance, Spending MoneyComments OffWe live in the Internet age and online technology offers business many improvements over traditional methods that were used to generate insurance sales leads. Nowhere is this more true than in todays insurance industry. Insurance agents have traditionally used a host of different methods to increase business and to get new insurance sales leads. However, most of these are far inferior to the methods available online. Oddly enough, many agents seem to be stuck in a rut, either not understanding how online lead generation works, or simply sticking to old-school methods because they are more familiar to them. One common method still used by insurance agents is paper advertising. By placing an ad in the local paper, agents hope to get new local clients to sell insurance to. This made a lot of sense at one time, when insurance was harder to come by and people didn’t always know where to find it. But today, insurance agents are a dime a dozen. Additionally, when you run an ad, you are relying on someone seeing the ad and taking the time to come to you. Most people are impatient and have little time, so it is in your best interest not to rely on them to come to you. Similarly, billboard advertising is not what it used to be. Billboard space isn’t cheap, and the return on your investment will likely not be worth it. Yet, some agents continue to use this method because they always have. Indeed, billboard and paper advertising are probably not even as effective as cold calling. But if none of these methods are worthwhile, how is an insurance agent going to get more business? Today, people don’t often rely on billboards or newspaper ads. Instead, they go to the Internet. This is where any resourceful insurance agent will go too. The most efficient way to increase clientele is to simply purchase internet insurance leads. This is much more effective than spending money on ads that offer no guarantee you will talk to anyone. Internet insurance leads are made up of people that have an active interest in purchasing insurance. These are the sort of people you hope will walk through your door after seeing your ad, but unfortunately they rarely do. Lucky for you, there are companies that specialize in selling prescreened insurance leads for just about every type of insurance. This makes it easier than ever to get in contact with potential clients. If you are still using the old fashioned methods for increasing your customer base, then you should really consider purchasing insurance sales leads. Once you purchase a batch of quality insurance sales leads, you will realize how much easier your life can be. Why spend your money on advertising that rarely works when you could purchase contact information of people that want to buy what you have to sell?
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Jul10
The Hard Facts You Should Know About Internet Insurance Leads
Filed under: Insurance; Tagged as: about, Best Insurance, Consumers, Facts, First Time Buyer, Hard, Insurance, Insurance Agents, Insurance Industry, Insurance Lead, Insurance Online, Insurance Plans, insurance rates, internet, Internet Insurance Leads, Internet Leads, know, Lead Generation, Lead Information, Leads, Many People, New Insurance, People Online, People Search, Quality Insurance, Should, Social SectorComments OffNo matter the business or social sector, the Internet has made an impact. The insurance industry is no different. More and more consumers go to the Internet first for all of their needs. Today people search the net for the best insurance rates, and many people purchase new insurance plans directly online. This is a good thing for insurance agents and customers alike, because the Internet allows these two groups to easily make contact with each other. Internet insurance leads are the new way to sell insurance, and any savvy agent is already taking advantage of them. If you are new to the insurance industry or if you are still relying on older methods of insurance lead generation, then you should seriously consider the benefits of internet lead generation. Not only are online leads easier to manage, since they are already on your computer, but they are perhaps the quickest leads you can possibly get. The quickest and simplest of ways to take advantage of internet insurance leads, is to simply purchase them from a company that specializes in collecting and selling them. There are several companies like this. They offer quality insurance leads. These leads are made up of people who have expressed an interest in insurance. Many of them are hoping to be contacted by an agent as soon as possible. Many of these services will tell you a lot about a potential client. Some will even give you a preview of each lead before you buy. This is great if you are a first time buyer and are just testing the waters. You can purchase as many leads as you want and the cost is usually quite reasonable. As you can imagine, with unlimited insurance leads, you have unlimited potential sales. A second way to take advantage of the Internet, is to collect insurance leads yourself. You can develop a website, which will collect lead information for you. For instance, you might have a form for interested people to fill out. They could indicate what sort of policy they might like and if they would like a quote. This is a fantastic way to increase business. These leads are much like people who walk through your door; they are interested in insurance and they want you to help them out. However, you will have much greater exposure online. This method will give you similar leads as those sold by insurance lead brokers. The cost up front is greater because you will have to build a website, but from then on your leads will be free. These are the fastest growing methods of insurance prospect generation. If you feel your business needs a boost, then taking advantage of the Internet might be what you need to do. Try buying internet insurance leads first, just to get an idea of the potential. If this works for you, then you might want to consider developing your own lead generation web site.
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Jul6
The Early Days of the Insurance Industry – Reasons Why it Came About and Why You Should Have it
Filed under: Insurance; Tagged as: 13th Century, 18th Century, about, Babylon, Benjamin Franklin, Came, Centuries, days, Distances, Early, Elite Society, Family Insurance, Fire Insurance Company, Industry, Inhabitants, Insurance, Insurance Companies, Insurance Industry, Life Insurance Policy, Long Distance, Military Men, Probability, reasons, Ship Captains, Should, Society Members, Trade Commerce, Unexpected LossesComments OffMany people have a life insurance policy so that they are ready for the unexpected, should it occur. This insurance has existed in some type of form for several centuries. Early Days Of Insurance – Babylon In fact, it’s thought that the insurance idea originated during the 13th century in Babylon when the wealthy inhabitants paid for wrecked/damaged ships on behalf of the owners. With this type of “payment”, the trade commerce continued. It enabled ship captains to deliver their goods while risking their ship and promoted a flourishing economy for everyone who was involved. Captains who didn’t have this guarantee were less likely to travel further distances or take the risks needed to do long-distance trading. Early Days of Insurance – Rome Now what was seen in Rome might resemble today’s insurance companies. It wasn’t uncommon to have burial clubs. Those who joined these burial clubs were certain to get the burial they wanted even when they weren’t able to afford it. Those who usually joined these clubs were military men and even common citizens. It was considered important by non-elite society members to join these types of clubs. Dues were usually paid for with wine. Meetings were generally held once a month and would include festivals and feasts; something members would pay for and donate wine to. Early Days of Insurance – New World (America) The insurance industry made its debut in America during the 18th century; South Carolina first introduced fire insurance thanks to the efforts provided by Benjamin Franklin. The first ever fire insurance company opened its doors in 1735, specializing solely in fire insurance. The probability of having a fire was quite high and many people saw the outcome of not having fire insurance. With it, the insurance would help them to replace their assets. Life Insurance and Your Family Insurance gives you the protection for unexpected losses of property and assets; however, it’s also a security measure for your family. When your property and loved ones are protected, you can rest easier at night. With life insurance, your family will not be forced to come up with money to pay for your burial and feel a financial pinch after you have passed away. Life insurance will cover the funeral expenses. [http://www.toppickleads.com] When you have life insurance, it’s your way of taking care of your family after you die. When you have a policy that will cover your loved ones, you can enjoy the money you make presently. You don’t have to save up the money you earn, hoping you’ll have enough before you pass away. You’ll rest easy at night knowing that your family is taken care of when the enviable happens. Your beneficiaries will obtain this money tax free, allowing them to use it for paying off any old debts, their education, retirement or their everyday living expenses. Life insurance is the best financial plan for any person. For more information visit: http://www.toppickleads.com
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Jan6
Pet Insurance Could Save your Pet’s Life Some Day!
Filed under: Insurance; Tagged as: Amount Of Money, Beloved Pet, Business Insurance, Case Scenario, Coffers, could, Health Insurance, Insurance, Insurance Claim, Insurance Company, Insurance Industry, insurance plan, Insurance Premium, Insurance Provider, Insurer, Life, Medical Attention, Medical Costs, Odds, Pet Insurance Companies, Pet Owner, Pets, save, Some, Veterinary Care, Working KnowledgeComments OffWhat Is Pet Insurance: Pet Insurance is basically the animal equivalent of health insurance for people. In other words pet insurance is designed to ensure that you can cover the medical costs in the event your beloved pet falls ill, has an accident, is injured or requires emergency medical attention for whatever reason.
What Does The Insurance Company Get Out of It? Just like any other business, insurance companies that provide pet insurance do so to turn a profit or to put it another way, they are in the business to make money!
Pet insurance like pretty much any other kind of insurance is a gamble of odds, or a case of Just In Case. This simply means that a pet owner who signs up for pet insurance does so not because they expect or wish their pet to fall sick or come to harm, but just in case their pet requires medical attention for whatever reason; their insurance plan will then help offset the not inconsiderable cost of veterinary care and attention their pet might need. The insurance provider as mentioned before is in the business to make a profit. Hence they don’t care whether your pet is called James Thaubert III and comes from a distinguished line of ratters, what concerns them is what are the odds that that just-in-case scenario where you make a claim on your policy will become fact.
Having a basic working knowledge of the insurance industry will help you understand why pet insurance companies will not insure certain cases, or why you may have to pay a higher insurance premium. For example a lot of insurers will demand a higher premium for elderly dogs (if they’ll even insure them at all) because older animals are evidently more prone to debilitating disease and injuries that require medical attention which translates into money out of the insurer’s coffers since they’d have to make good on a valid insurance claim.
UNDERSTANDING SOME BASIC INSURANCE TERMS
Insurance Premium: This is the amount of money the insurance company will charge you for active or ongoing health coverage of your pet.
Deductibles: This is the amount you need to pay your insurance company before they’ll cover the expenses laid out in your pet insurance policy.
Policy Limit: This refers to the absolute maximum amount the insurance company will payout for a particular insurance plan.
Exclusions:. Most Pet Insurance companies have a list of “exclusions” in their plans to keep premiums and overall costs low. Such exclusions vary from company to company and are also dependent on the insurance policy or plan that you settle for. However as a guide generally expect the following to be listed as exclusions:
Pre-Existing Conditions. These may be further subdivided into Temporary Pre-Existing Conditions and Permanent Existing Conditions.
Temporary Pre-Existing Conditions may be described as those conditions that will eventually heal or get cured. Say for example that your dog had an ear infection a year prior to the activation of your pet insurance plan, most insurers would consider that a pre-existing condition until such period that a full year has elapsed (or whatever length of time is stipulated in the policy) with no recurrent infection since the time of the original infection. Thus most insurance policies would qualify that as an exclusion and hence it would not be covered
Permanent Pre-Existing Conditions. The vast majority of pet insurance companies will permanently exclude pre-existing incurable conditions, such as a case of a dog that suffers from Cushing’s disease; this would be considered an incurable permanent pre-existing condition.
Other Common Exclusions include:
Behavioral Problems;
Cosmetic Procedures;
Grooming;
Elective Procedures (tail docking, ear cropping, removal of declaws); and
Congenital and hereditary disease.
Once again such exclusions vary from company to company and although several insurers will either not cover breed-specific hereditary disease or demand an increased premium, there are those companies that will include genetic and hereditary disease coverage in their plans just as long as your pet does not currently show any signs or symptoms of the condition.
Pet insurance has certainly come a long way since the 1980s when the first such company set up base in North America and started offering this type of insurance. Now there are a number of companies offering pet insurance which is great news for pet owners because competition in any field tends to drive down end-consumer prices! These days there are certainly a good number of pet insurance plans to accommodate any budget. Needless to say, the different plans vary considerable especially when compared for the different insurance companies.
It is impossible to address and list every available plan out there but a good rule of thumb is to compare quotes from a number of different companies because quite often one company may well offer services another won’t for the exact same monthly premium!
SHOULD YOU BOTHER WITH PET INSURANCE?
Perhaps currently your pet is in seemingly perfect health but could you say with certainty the same of tomorrow? Remember health insurance for your pet is there to act as a safety net in the unfortunate event that your pet is befallen with some medical mishap. If you truly love your pet and consider he/she as a member of your family then getting pet insurance is a no-brainer. Not only will it save you heaps of regret and feelings of guilt (when beloved Skip has to be euthanized all because you didn’t get insurance that would have covered the medical costs of the cancer treatment) it will also spare you those soul-burning accusatory glares from your kids!
But seriously, with insurance plans as low as $10 a month, and considering the escalating costs of veterinary care, pet insurance really ought to be a priority if you do indeed care about your pet but if that still is not persuasive-argument enough, then perhaps the following list of common veterinary expenses might just be enough to convince you if you still harbor doubts:
Cancer Treatment: $3500 and upwards;
Hip Dysplasia: $2500
Road Traffic Accident: $4500
Leg Fracture: $2500
Foreign Body Ingestion: $4000
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Dec31
Insurance Marketing: Creating a Successful Marketing Strategy for the Insurance Industry in Sierra Leone
Filed under: Insurance; Tagged as: African Countries, Alarming Regularity, Claim Payments, Corollary, Creating, Educational Vehicle, Fine Prints, Independent Contractors, Industry, Insurance, Insurance Contract, Insurance Contracts, Insurance Industry, Insurance Marketing, Insurance Policyholders, Leone, Liability Policies, Life Insurance Products, Marine Accident, marketing, Marketing Strategy, Penetration Rate, Regulatory Framework, Sierra, Sierra Leone, strategy, Successful, Successful MarketingComments OffOVERVIEW:
A common perception about insurance in most African countries is that carriers generally fail to honor policy contracts when insured losses occur, and in most cases resort to fine prints embedded in these insurance contracts to either deny claims or substantially reduce claim payments. Such is the refrain heard not only among insurance policyholders and customers but with alarming regularity from the general public, thus resulting in the adverse and low penetration rate of insurance products and services in most African countries.
Though several factors can be readily identified as drivers of this perception including the lack of adequate understanding of the insurance contract, its terms and conditions, limitations, coverages, exclusions and deductibles including the legal and regulatory framework in various countries; the focus of this article is how the role of insurance marketing and sales, including its technological, regulatory and management strategies, can be utilized as an effective educational vehicle in changing not only the above perception but making the claims process more transparent and beneficial to the policyholders.
There is thus a direct corollary between the marketing of insurance, the technical knowledge of the agent, the types of coverages and policies available and whether a claim is denied or underpaid in the event of an insured loss.
THE SIERRA LEONE CASE STUDY:
For decades the marketing of insurance products and services in Sierra Leone has hinged primarily on the “direct agency†method, wherein companies employed agents earning salaries or as independent contractors being paid commissions on sales to merely sell and market their products. The marketing of life insurance products, property and liability policies such as fire, marine, accident and allied policies were always mostly marketed by these company agents.
For example, while I was employed at the National Insurance Company (NIC) 1981-1985, the company’s sales cadre was its marketing officers who sometimes with little or no technical knowledge of the intricacies of risk management and the insurance products coverages merely sold policies as commodities. The unpleasant task most often in advising policyholders that their claims were not covered under the terms of the insurance contract generally was our responsibility in the claims department. By then, it had become too late to remedy as the right coverage was not either sold to the policyholder by the agents or alternative umbrella policies that could have covered whatever gaps existed in the sold policy were not made available or explained to the policyholder. Mostly issues of lack of coverage, adequacy of coverage for the losses claimed resulted in denial or underpayment of claims.
The sales function of these agents revolved mainly around the marketing of products or policies with little or no product differentiation or creativity in their design and marketing to meet the contemporary risks confronting a country such as Sierra Leone, emerging from a decade long civil war and longing for creative policies to address her developmental aspirations.
For example, the old “Kebbay†insurance syndrome, practiced in Sierra Leone where an insurance company became so notorious in the practice of collection of motor premiums from customers without any concomitant claims payout when accidents occurred. Such a practice as prevalent in the Sierra Leone Insurance marketplace of the 1970’s through 1990’s most be prevented from rearing its ugly head in today’s marketplace.
Marketing as defined by the American Marketing Association (AMA), is the performance of business activities that direct the flow of goods and services from the producer to the ultimate consumer. Property, casualty and liability insurance marketing however not only includes the traditional marketing sales function but incorporates services such as customer needs analysis, market segmentation, product development and distribution that must be incorporated into a successful marketing mix.
INSURANCE MARKETING:
A fundamental principle of insurance marketing dictates that insurance products and policies must be marketed and sold primarily on the basis of the need for security and the ability of the insurance product and policy to provide adequate financial security from fortuitous losses. Moreover, new sources of production of business that includes new ways of selling old traditional insurance policies and products, in conjunction with the marketing of new services, such as risk management, loss control and loss adjustment services should be pursued by insurance companies.
However, in some lines of insurance, a governmental-legal or regulatory compulsion to insure is the driving factor. For example, purchase of automobile liability insurance is required by law in most jurisdictions the world over. The recently advocated proposed requirement of a title insurance policy in real estate transactions in Sierra Leone and a national health insurance or workers compensation insurance policy are all examples of such a legal mandatory requirement.
To a large extent these have and continue to be the principles and services absent in the marketing mix of insurance products in Sierra Leone, thus resulting in recent spectacular failures in the introduction of new products and or failures in the market penetration of various new diverse policies into the insurance marketplace. As an example, the failure of various insurance companies including the spectacular failure of the country’s largest insurance company, the National Insurance Company (NIC) to effectively introduce and market a national health insurance policy (NICARE) since 2004 is a case study of a monumental marketing failure requiring analysis in a future article.
THE SALES FUNCTION:
To be successful however an insurance producer/agent must develop other skills in addition to the sales skills to include:
1) Technical expertise in insurance principles and coverages- as customers usually depend on their agents for guidance in selecting the proper combination of insurance products and identification of gaps in coverages.
2) Skills in the analysis of consumer needs through risk management identification techniques and the tailoring of insurance programs are a prerequisite.
The first step in managing a consumer’s risk needs is through the identification and analysis of the loss exposures to which a customer is exposed or subjected to through an insurance survey. The agent must educate and be able to impact sufficient knowledge of the client’s loss exposures and available coverages and other non-insurance transfer mechanisms to the customer.
SALES MANAGEMENT:
Generally, the concept of sales management in insurance involves the active participation and direction accorded the sales force by management in ensuring the nature and amount of business desired by the insurance carrier. This entails the determination by management of:
1) The segments of the available market that can be reached most effectively by the company’s agents.
2) The nature of the product/policy that will be most appealing to the selected market segments and most profitable to the insurer.
3) How best to select, train and motivate producers/agents to sell to the selected market segments.
The selection of geographic, demographic and or industrial segments of the market to target in the marketing of insurance products ensures effective market segmentation and effective use of resources. The demographic groupings may be further delineated by such characteristics as age, income, occupation and sex.
With the utilization of such a technique for example, diverse insurance policy coverages covering health, medical, accident, disability and workers compensation to name but a few, could be tailored and offered to such segments as civil servants, parliamentarians, teachers, college lecturers, healthcare providers, Okada riders and farmers throughout the country. The same could apply to the security segment including policies specifically designed to meet the needs of the military and police forces.
Moreover, through utilization of product differentiation techniques in its marketing mix, an insurance carrier can maintain and increase its market share. These can be accomplished by changing the standard coverage provisions in the contract; charging a different price and by providing a different level of service than the competition.
TECHNOLOGIES:
With the gradual installation of computers in insurance companies in Sierra Leone, new technologies are poised to play a major role in the coordination of marketing strategies, planning and studies including new products and services, consumer attitudes, market potentials and sales forecasting. The use of computers for not only accounting, statistical analysis and rate making and issuance of policies and endorsements but also insurance marketing must be vigorously pursued by individual companies.
The establishment of a marketing database by insurance companies separate and apart from the underwriting and claims databases must a step in the right direction in implementation the new marketing strategy.
MARKETING CHALLENGES:
The challenge thus facing the local industry is the need for diversification of insurance products better tailored and suited to meet the needs and development of the country. For while the insurance industry can play a very significant and critical role in a nation’s developmental process, the challenge currently being faced is how our insurance professionals respond by creatively introducing insurance policies, instruments and marketing techniques to serve as a basis for the country’s sustained economic development.
In the United States there are four distinguishable systems for marketing property and liability insurance. These include:
Independent agency system.
The exclusive agency system (also known as the captive agency system).
The direct writing system.
The direct mail system.
The system primarily in use in the Sierra Leone insurance market is the direct writing system wherein individual carriers employ their paid agents and employees to exclusively market only their policies. However, if the insurance market in Sierra Leone is to survive and grow, as new players and products such as the national health insurance scheme and the national title insurance scheme are introduced into the marketplace, then the development of a new bred of producers, agents and marketing systems must be pursued to forestall the failures of recent new policy introductions. These must include and incorporate the direct mail, agency and technology systems.
To effectuate this new marketing goal a sales force must be recruited and trained into the intricacies of the insurance business and policies being introduced and marketed with realistic production objectives, marketing policies and strategies and implementation of an advertisement and promotion campaign.
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